Asset schedule
Record the pumps and associated equipment included in the agreement.
Pump Service Agreements & PPM
Planned pump service agreements for single sites and multi-asset portfolios, with scheduled visits, condition reporting and an agreed maintenance scope.
PLANNED PREVENTATIVE MAINTENANCE
Structured Support With a Pump Service Agreement
A service agreement creates a defined maintenance programme instead of relying on reactive call-outs after equipment fails. The schedule is based on the assets, application, risk and operating environment.
Agreements can cover pumps, pump stations, booster sets, controls, alarms, valves, vessels and associated equipment across one location or a wider portfolio.
Visit records and condition findings help facilities teams plan repairs, prioritise capital replacement and demonstrate that critical equipment is being maintained.
Planned visits
Set service intervals around duty, risk and manufacturer guidance.
Condition reporting
Provide findings, defects, recommendations and priority actions.
Maintenance planning
Coordinate repairs, replacement budgets and future visits.
HOW WE APPROACH THE WORK
Practical
Pump Engineering
Practical
Pump Engineering
Based on the Complete System
Send photographs, pump data, drawings and a description of the requirement. We will identify the information needed for the next step.
The right agreement depends on the number of assets, their criticality, accessibility, liquid handled, operating hours, existing documentation and the consequence of failure.
Before proposing a programme, we can review the available asset list or complete an initial survey to confirm equipment, condition and practical servicing requirements.
Service agreements are intended to improve planning and reliability. They do not remove the possibility of unexpected faults, but they help identify deterioration and reduce avoidable failures.
Identify
Confirm assets and service requirements.
Schedule
Agree visit frequency and scope.
Maintain
Complete inspections and planned tasks.
Review
Track defects, repairs and future priorities.
Planned service findings
What a planned service visit found in Wokingham
In March 2026, Alton Pumps attended a scheduled service visit under a service care agreement in Wokingham, Berkshire. Both pumps had tripped. Inspection traced the problem to corroded float brackets that had broken, leaving the floats in the operating position. The engineer tested the pumps, reset the panel and hung the floats as well as possible until new brackets can be fitted.
Recorded outcome: Both pumps gave maximum readings when tested. The audible high-level alarm was silent, although its light worked. Replacement float brackets and correcting the alarm wiring are recorded as follow-up work, not completed work.
Read the Wokingham service findings and next steps →
EXPERT PUMP SUPPORT
Speak to Pump Specialists
Whether you’re planning a new installation, replacing an existing pump or need expert advice, our engineers are here to help.
Trusted by residential, commercial and industrial clients across the South of England.
RELATED SERVICES
Plan the Right Next Step
Use the service that matches the immediate requirement so the engineer can prepare the correct scope and equipment.
Pump Servicing
Detailed scope of planned servicing and maintenance.
01
Site Surveys
Create or verify the asset and condition baseline.
02
Monitoring Systems
Remote alarm visibility between planned visits.
03
Pump Station Maintenance
PPM for complete sewage and stormwater stations.
04Not sure which service applies? Send the fault, project or asset information and we will direct the enquiry correctly.
AGREEMENT STRUCTURE
A Clear Agreement Structure Process
The scope is agreed around the equipment, site conditions, operational risk and the information available.
Identify
Confirm assets and service requirements.
Schedule
Agree visit frequency and scope.
Maintain
Complete inspections and planned tasks.
Review
Track defects, repairs and future priorities.
The recommended work is based on the actual pump system and site conditions rather than a generic product assumption.
Where follow-up repair, replacement or design work is required, the next stage is clearly separated from the initial attendance or service scope.
We supply, install and repair leading pump manufacturers including Grundfos, Flygt, Wilo, Lowara, DAB, Ebara, Xylem, HOMA, HCP, Tsurumi.
PUMP SERVICE AGREEMENTS & PPM FAQ
Pump Service Agreements & PPM Questions
Answers to common questions about scope, preparation and the next steps.
What can a pump service agreement include? +
It can include planned visits, pump and control checks, valves, alarms, condition reporting, asset records and agreed follow-up arrangements.
Can you cover several sites? +
Yes. Provide the locations and available asset information so the programme can be planned efficiently.
How is the service frequency decided? +
Frequency is based on the application, usage, manufacturer guidance, environment, equipment condition and consequence of failure.
Can you create an asset list? +
Yes. An initial site survey can record accessible equipment, data plates, condition and servicing requirements.
Are repairs included automatically? +
The agreement defines the included maintenance tasks. Repairs, replacement parts and additional works are normally quoted separately unless expressly included.
Request pump service agreements & ppm
Send the site and equipment information and our team will review the most appropriate next step.