24/7 emergency pump call-out · Hampshire, Surrey, Sussex, Berkshire & London Phones answered 24/7sales@altonpumps.com
Alton Pumps

Pump repair, installation and servicing across the South East

Specialist pump engineers for homes, businesses, schools, housing providers and councils. Sewage, booster, submersible and sump pumps, pump stations and control panels.

  • 24/7 emergency call-out, 365 days a year
  • All makes repaired: Grundfos, Wilo, KSB, Flygt, Lowara and more
  • CHAS and Constructionline accredited
★★★★★5-star Google reviews CHASConstructionlineEst. in Hampshire

Request a call-back

Tell us what's happening. We'll ring you back in office hours. For emergencies, call us now.

We reply in office hours. Emergencies: call 01420 403000.
24/7 emergency response
Written quote before work starts
All makes and models serviced
Report and photos after every visit
Who we work for

Trusted by councils, schools, housing providers and contractors

Surrey County Council Brent Council Wokingham Borough Council Kier NG Bailey Osborne Metro Rod

Councils

  • Waverley Borough Council
  • Whitehill Town Council

Schools and colleges

  • The Royal Ballet School
  • Ormiston Academies Trust
  • Hurstpierpoint College
  • Churcher’s College
  • Finton House School

Care and healthcare

  • CHD Living
  • St Michael’s Hospice
  • New Victoria Hospital

Housing and property

  • Persimmon Homes
  • Whitmore Vale Housing Association
  • Christian Reid Block Management
  • Churchill Estates Management

Contractors

  • Macro
  • BTU Installation & Maintenance
  • RW Armstrong
  • Rydon Construction

Business and leisure

  • Lamborghini Pangbourne
  • Passfield Mill Business Park
  • Headley Park Hotel
  • Greenham Business Park
  • Newbury Building Society
  • Clandon Regis Golf Club

And hundreds of homeowners across Hampshire, Surrey, Sussex, Berkshire and London.

How it works

From your call to a working pump

1

Call or send a request

Speak to a person who knows pumps. Emergencies are answered 24/7.

2

Engineer attends

We find the fault, make it safe and tell you what's wrong in plain English.

3

Clear quote

Repair or replace: you get the options and a price before any work starts.

4

Fixed and reported

Work done, site left tidy, and a written report with photos for your records.

Reviews

What customers say

★★★★★

"Called Megan at Alton Pumps and she arranged for Mike to come to our facility to take a look at our pumps. Mike sorted the problem straight away, very good service and I will be looking to set up a service contract with them."

Barry Hunter · Google review, August 2026
★★★★★

"Excellent fast resolution to a sewage pump problem. Replaced within 48 hours. Mark and Sean did a great job on site and were well supported by colleagues in the office. 5 star all round."

Alan and Chrissie Collins · Google review, July 2026
★★★★★

"Excellent job done by Tom, Mark and Borry. Came out quick and sorted the guide rails, cleaned up everything and explained and showed what was happening. Highly recommended."

AzZar · Google review, September 2026
★★★★★Five-star Google reviews · Alton group profile
Accreditations
CHASConstructionlinePublic liability insured
Areas we cover

Based in Liphook, working across the South East

Engineers across Hampshire, Surrey, West Sussex, East Sussex, Berkshire and London. Emergency response wherever your pump is.

Alton
Basingstoke
Farnham
Guildford
Petersfield
Winchester
Woking
Reading
Chichester
Brighton
Kingston
London
Alton Pumps van and tanker trailer on site
Questions

Common pump questions

Do you offer a 24-hour emergency pump call-out?

Yes. Our phones are answered 24 hours a day, every day. Call 01420 403000 and tell us what the pump is doing. We will tell you what to do straight away and arrange an engineer if it cannot wait.

Which areas do you cover?

We are based at Passfield Mill Business Park in Liphook, Hampshire. Our engineers work across Hampshire, Surrey, West Sussex, East Sussex, Berkshire and London.

What types of pump do you repair, install and service?

Sewage and wastewater pumps, booster sets, submersible and sump pumps, borehole pumps, circulation pumps, grinder and macerator pumps, dewatering pumps, pump stations and pump control panels.

See all pump types →
Which pump brands do you work on?

All makes, including Grundfos, Wilo, KSB, Flygt, Xylem, Sulzer, Lowara, Ebara, DAB and Pedrollo. We are an independent company, not an authorised agent for any manufacturer.

See all pump manufacturers →
My sewage pump alarm is going off. What should I do?

Use as little water as you can: avoid flushing, showers, baths, dishwashers and washing machines. Do not keep resetting the pump, and do not climb into the chamber. Check whether the power to the pump or control panel has tripped, then call us so an engineer can find the cause.

Read more about pump alarms →
How often should a pump be serviced?

Most domestic sewage and booster pumps should be serviced at least once a year. Busy commercial pump stations and critical systems usually need visits more often, depending on how much they are used and what would happen if they failed. We will recommend an interval after we have seen the system.

Pump servicing and maintenance →
Should my pump be repaired or replaced?

It depends on the pump's age, condition, parts availability and whether it is the right size for the job. We find the fault first and explain the options in plain English. You get a written quote before any work starts.

Pump repair →
Do you work for homeowners as well as businesses?

Yes. We work for homeowners and landlords as well as councils, schools, housing providers, managing agents, contractors and businesses. We are CHAS and Constructionline accredited.

What happens after the work is done?

We leave the site clean and tidy and send you a report with photos for your records. Many customers then move onto planned servicing, so faults are picked up before they cause a flood or a call-out.

Service agreements →

Pump problem? Call us now.

24/7 emergency call-out. Or request a call-back and we'll ring you in office hours.

Call now Request call-back