Privacy Policy

Who we are

Alton Pumps Ltd operates altonpumps.com. This notice explains the information collected through this website and how it is used.

Information you provide

When you submit an enquiry, we may collect your name, telephone number, email address, site or postcode information, service requirement and the message or technical information you provide.

Website and call information

The site may record technical data such as the page visited, referral source, campaign identifiers, device information and enquiry time. Telephone calls may be routed through call-tracking services so that we can understand the source and quality of enquiries. Call recording, where enabled, should be announced to the caller.

How information is used

Information is used to respond to enquiries, prepare quotations, arrange attendance, deliver services, maintain business records, improve the website and advertising, prevent misuse and meet legal or regulatory obligations.

Sharing and retention

Information may be processed by service providers supporting hosting, email, analytics, call tracking, forms and business administration. It is retained only for as long as reasonably needed for the enquiry, contract, record-keeping or legal purpose.

Your choices and rights

You may contact us to ask about personal information held about you or to request correction, restriction or deletion where applicable. You may also raise a concern with the UK Information Commissioner’s Office.

Cookies

The website may use essential, analytics, advertising and call-tracking technologies. Browser controls and any consent tool shown on the site can be used to manage non-essential cookies.

This page is a practical website notice and should be reviewed whenever tracking, forms, suppliers or business processes change.