The call
The customer reported problems with their road's pumping station. One pump seemed to be out of action, and the automatic mode on the second pump was not working reliably.
What was found
The chamber was very heavily rooted, and the floats were caught in the roots.
What was done
The engineer removed all the roots and checked that the floats operated. The pumps were lifted and checked, and were fine. The system was left in auto.
The control panel
The panel looks to have had a small fire inside it, or its capacitors have blown. The switch relay is not working and needs replacing as soon as possible. The engineer also advised a good wash down of the chamber.
Recorded outcome
- Cause found: roots filling the chamber and catching the floats.
- Roots removed: and the floats checked.
- Pumps checked: both were lifted and found fine.
- Panel fault reported: the switch relay is not working and needs replacing as soon as possible.
This case study is written from the completed job record. Photographs are from the job. Customer names and addresses are not published.